Nestled in the heart of suburban New Jersey, just 12 miles from the vibrant energy of Philadelphia, Saddlehill Cellars is a 70-acre oasis of vineyards and preserved farmland. Our 7,000-square-foot tasting room and farm-to-table bistro offer a premier culinary destination with stunning views of the vineyards, farm, horse pastures, and flower gardens.
We are looking for an outstanding, enthusiastic team player to join our growing company as a Host. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere that sets the tone for an exceptional dining experience. Your friendly demeanor will be the first thing guests encounter, and we want you to make it a great lasting impression!
Key Responsibilities
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Greeting and Seating Guests: Warmly welcome guests upon arrival and promptly seat them, ensuring their preferences and needs are met.
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Reservation Management: Manage the Tock reservation system to optimize table allocation. Communicate reservation status and special requests to the Front of House (FOH) team to ensure smooth operations and minimize wait times.
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Guest Service: Provide exceptional service by promptly addressing guest inquiries and concerns. Maintain a high level of professionalism and a friendly, outgoing personality.
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Promotional & Product Knowledge: Be knowledgeable about all wine club offerings, special events, retail items and be prepared to fill in for retail associates.
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Upkeep and Cleanliness: Maintain a clean and organized host stand and assist with keeping the retail area organized. Assure bathrooms are stocked with supplies by checking them every half hour.
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Team Collaboration: Collaborate with the FOH team to ensure timely seating and efficient table turnover. Act as a liaison between guests and the restaurant team to ensure a seamless dining experience.
Qualifications & Skills
- Previous experience in a similar customer service role is preferred.
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Experience with the Tock reservation and table management application is a plus.
- Be a team player with excellent communication skills.
- Ability to read, write, and communicate verbally in English.
- Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Have a warm, friendly, and outgoing personality with a genuine desire to take care of others.
- Willingness to learn and stay updated on all winery wine and food offerings.
- Ability to remain calm under pressure and handle guest situations professionally.
- Flexible schedule, including weekends, evenings, and holidays.
- Has reliable transportation and is punctual.
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Bonus: A passion for wine!
Compensation and Benefits
- Competitive rate
- Paid time off
- 401K
- Healthcare options available
Shift/Schedule
- We are open for lunch and dinner.
- We have weekend and evening shifts available.
- We are hiring for both part-time and full-time positions.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
